Google Apps Resellers: New Support Portal

From: Google Apps <apps-solution-providers-noreply@google.com>

Subject: Google Apps Resellers: New Support Portal

Date: 16 December, 2011 5:29:43 AM GMT+04:00

To: "oleg.ivashchenko@is-alliance.net" <oleg.ivashchenko@is-alliance.net>

	Hello Oleg, One of our goals is to help you support your customers adopting Google Apps. To improve your experience, we recently opened up 24x7 phone support for all issues affecting the Google Apps for Business core services.  Now we're excited to introduce you to the new Reseller Support Portal. This portal gives Google Apps resellers 1) the ability to submit cases on behalf of your customers and 2) the ability to view and manage cases directly submitted by customers. This new Reseller Support Portal will eventually replace the current Google Enterprise Support Portal in the latter half of 2012. At that time, you will no longer have access to the Google Enterprise Support Portal and must use the Reseller Support Portal. Why use the new Reseller Support Portal? You can now view and track Google Apps support cases submitted by your customers, so you'll have a full view of a customer's open cases and case history. You can access the new portal using the same login credentials that you use to access your reseller tools console, thereby giving your staff a single sign-on experience between the ordering tools and Reseller Support portal. Your existing Google Apps open cases and case history are already available in the Reseller Support portal. How do I access the Reseller Support Portal?  You can find a link to the new Reseller Support Portal in the "Resources for resellers" section of your Reseller Tools console here:  https://www.google.com/a/cpanel/is-alliance.net/ResellerSupport  Please see the Reseller Support Portal FAQ for more information and how to give feedback. We welcome your input and look forward to continuing to improve your support experience! Sincerely, Google Apps Reseller Team You have received this mandatory email service announcement to update you about important changes to your Google Apps reseller program account.