Google Apps Resellers: New Support Portal

From: Google Apps <apps-solution-providers-noreply@google.com>

Subject: Google Apps Resellers: New Support Portal

Date: 16 December, 2011 5:29:43 AM GMT+04:00

To: "oleg.ivashchenko@is-alliance.net" <oleg.ivashchenko@is-alliance.net>

	Hello Oleg, One of our goals is to help you support your customers adopting Google Apps. To improve your experience, we recently opened up 24x7 phone support for all issues affecting the Google Apps for Business core services.  Now we're excited to introduce you to the new Reseller Support Portal. This portal gives Google Apps resellers 1) the ability to submit cases on behalf of your customers and 2) the ability to view and manage cases directly submitted by customers. This new Reseller Support Portal will eventually replace the current Google Enterprise Support Portal in the latter half of 2012. At that time, you will no longer have access to the Google Enterprise Support Portal and must use the Reseller Support Portal. Why use the new Reseller Support Portal? You can now view and track Google Apps support cases submitted by your customers, so you'll have a full view of a customer's open cases and case history. You can access the new portal using the same login credentials that you use to access your reseller tools console, thereby giving your staff a single sign-on experience between the ordering tools and Reseller Support portal. Your existing Google Apps open cases and case history are already available in the Reseller Support portal. How do I access the Reseller Support Portal?  You can find a link to the new Reseller Support Portal in the "Resources for resellers" section of your Reseller Tools console here:  https://www.google.com/a/cpanel/is-alliance.net/ResellerSupport  Please see the Reseller Support Portal FAQ for more information and how to give feedback. We welcome your input and look forward to continuing to improve your support experience! Sincerely, Google Apps Reseller Team You have received this mandatory email service announcement to update you about important changes to your Google Apps reseller program account.

Building Your Web Practice around Google Apps

From: "Google Apps" <abare@google.com>

Subject: Building Your Web Practice around Google Apps

Date: 12 December, 2011 8:39:00 AM GMT+04:00

To: oleg.ivashchenko@is-alliance.net

Reply-To: abare@google.com

	Hello Oleg, This month, we are offering a new webinar, focused on empowering you to enhance your customer relationships. We are also excited to introduce you to a new support portal, easily accessible through your Reseller Tools console. See other webinars, resources, and product updates below. Michael Abare Google Apps Channel Manager Events and webinars j "Building Your Web Practice" webinar The Google Apps suite of messaging and collaboration tools is helping millions of businesses to communicate and share information. This has created growth opportunities for MSPs, VARs, IT service providers, systems integrators, and freelance consultants.  Please join us for this live webinar to learn how  the Google Apps Reseller program empowers you to not only retain control of your customer relationships, but to enhance them. Register: Wednesday, 12/14/2011 at 11:00 pm PT / 2:00pm ET What's new in Google Apps   These webinars discuss the new features of Google Apps for Business. This webinar series is delivered monthly.  See the presentations from past What's New sessions. Register: Wednesday, 1/11/2012 at 12:00 pm PT / 3:00 pm ET Register: Friday, 1/13/2012 at 9:00am GMT+1:00 / 5:00 pm JT   To see a full list of upcoming events, visit the Google Apps Partner Calendar. Archives of the past trainings and webinars can be found on the Reseller Resource Site. Program Updates j Improved Reseller Support Portal We are also excited to provide you with an improved reseller support portal, designed to help you have more control over and visibility into the support cases submitted to Google on behalf of your customers. Starting next week, you can access the new support portal in the "Resources for resellers" section of your Reseller Tools or click here:https://www.google.com/a/cpanel/is-alliance.net/ResellerSupport  Connect with complementary software vendors It's been about a month since the inaugural gSocial, an event run for Google Apps partners, by Google Apps partners. To help cultivate the relationships and conversations you already have or have just started with Apps Marketplace vendors, you can refer to this new resourceto discover existing partner programs of other software vendors. In addition, create a +Pagefor your business, check out the Google Apps reseller circle, and connect with Marketplace vendors in the ISV circle. Resources 24x7 Phone Support Last month, we opened up 24x7 phone support for all issues affecting the core Google Apps for Business services, adding to our web-based support portal, online help forums, and online help center.   Google Atmosphere 2011 videos Last month, Google live streamed the keynotes at Google Atmosphere.     The presentations are now available for viewing on the Atmosphere 2011 YouTube channel. Learn how successful businesses are using the cloud and collaboration to develop innovative solutions to today's business challenges. Google Enterprise VP Amit Singh talks about Google's partner strategy Last week, Talkin' Cloud had a chance to sit down with Google Enterprise VP Amit Singh atCloudBeat 2011 to discuss Google's partner strategy. During the chat, Amit emphasizes that our partner strategy is a "top-three" concern for 2012. Google relies on partners like you to scale, and we're working on new ways to make sure that Google never competes with you.Read the article. Adding Value with Google Apps Script In this webinar, Saurabh Gupta, Developer Relations engineer, shares how Google Apps Script can help Google Apps partners build custom functionality, automate business processes, and bring additional value to customers.  View the recording. Go Google Apps program updates j Google Apps New Look updates  Google's visual refresh has been rolling out with the most recent launch being the New Look for Gmail. Many of you invest in and build your business around change management and user training, so we encourage you to switch your customers' domains to the new look using the one-time switch in the control panel and control the timing of when they see the new look. For training resources, email templates, customizable presentations and up-to-date information to help communicate the changes, go to the What's New site and the FAQ on the reseller resource site. Increased Mobile Device Management options You can now define mobile policies such as password requirements and roaming sync preferences on a granular basis by user group.  Administrators also have the ability to see the mobile productivity within their organizations, complete with trends and analytics. Read more in this blog post. Browse Google Apps Directory in Gmail Gmail users can browse the entire Google Apps directory for their domain from within Contacts without having to search. This is especially useful when a user doesn't know the exact name or spelling of the person they're looking for.  Just click "Directory" in the left sidebar from within Contacts in Gmail to get started. Here's a link to the help article for more information. See a complete list of updates from recent weeks. You received this message because of your enrollment in this reseller program.

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