From: Google Apps <apps-solution-providers-noreply@google.com>Subject: Google Apps Resellers: New Support PortalDate: 16 December, 2011 5:29:43 AM GMT+04:00
Hello Oleg,
One of our goals is to help you support your customers adopting Google Apps. To improve your experience, we recently opened up 24x7 phone support for all issues affecting the Google Apps for Business core services.
Now we're excited to introduce you to the new Reseller Support Portal. This portal gives Google Apps resellers 1) the ability to submit cases on behalf of your customers and 2) the ability to view and manage cases directly submitted by customers. This new Reseller Support Portal will eventually replace the current Google Enterprise Support Portal in the latter half of 2012. At that time, you will no longer have access to the Google Enterprise Support Portal and must use the Reseller Support Portal.
Why use the new Reseller Support Portal?
- You can now view and track Google Apps support cases submitted by your customers, so you'll have a full view of a customer's open cases and case history.
- You can access the new portal using the same login credentials that you use to access your reseller tools console, thereby giving your staff a single sign-on experience between the ordering tools and Reseller Support portal.
- Your existing Google Apps open cases and case history are already available in the Reseller Support portal.
How do I access the Reseller Support Portal?
You can find a link to the new Reseller Support Portal in the "Resources for resellers" section of your Reseller Tools console here:
https://www.google.com/a/cpanel/is-alliance.net/ResellerSupport
Please see the Reseller Support Portal FAQ for more information and how to give feedback. We welcome your input and look forward to continuing to improve your support experience!
Sincerely,
Google Apps Reseller Team
пятница, 16 декабря 2011 г.
Google Apps Resellers: New Support Portal
понедельник, 12 декабря 2011 г.
Building Your Web Practice around Google Apps
From: "Google Apps" <abare@google.com>Subject: Building Your Web Practice around Google AppsDate: 12 December, 2011 8:39:00 AM GMT+04:00Reply-To: abare@google.com
Hello Oleg,
This month, we are offering a new webinar, focused on empowering you to enhance your customer relationships. We are also excited to introduce you to a new support portal, easily accessible through your Reseller Tools console.
See other webinars, resources, and product updates below.
Michael Abare
Google Apps Channel Manager
The Google Apps suite of messaging and collaboration tools is helping millions of businesses to communicate and share information. This has created growth opportunities for MSPs, VARs, IT service providers, systems integrators, and freelance consultants. Please join us for this live webinar to learn how the Google Apps Reseller program empowers you to not only retain control of your customer relationships, but to enhance them.
Register: Wednesday, 12/14/2011 at 11:00 pm PT / 2:00pm ET
What's new in Google Apps
These webinars discuss the new features of Google Apps for Business. This webinar series is delivered monthly. See the presentations from past What's New sessions.
Register: Wednesday, 1/11/2012 at 12:00 pm PT / 3:00 pm ET
Register: Friday, 1/13/2012 at 9:00am GMT+1:00 / 5:00 pm JTTo see a full list of upcoming events, visit the Google Apps Partner Calendar.Archives of the past trainings and webinars can be found on the Reseller Resource Site.
We are also excited to provide you with an improved reseller support portal, designed to help you have more control over and visibility into the support cases submitted to Google on behalf of your customers. Starting next week, you can access the new support portal in the "Resources for resellers" section of your Reseller Tools or click here:https://www.google.com/a/cpanel/is-alliance.net/ResellerSupport
Connect with complementary software vendors
It's been about a month since the inaugural gSocial, an event run for Google Apps partners, by Google Apps partners. To help cultivate the relationships and conversations you already have or have just started with Apps Marketplace vendors, you can refer to this new resourceto discover existing partner programs of other software vendors. In addition, create a +Pagefor your business, check out the Google Apps reseller circle, and connect with Marketplace vendors in the ISV circle.
Last month, we opened up 24x7 phone support for all issues affecting the core Google Apps for Business services, adding to our web-based support portal, online help forums, and online help center.Google Atmosphere 2011 videos
Last month, Google live streamed the keynotes at Google Atmosphere. The presentations are now available for viewing on the Atmosphere 2011 YouTube channel. Learn how successful businesses are using the cloud and collaboration to develop innovative solutions to today's business challenges.
Google Enterprise VP Amit Singh talks about Google's partner strategy
Last week, Talkin' Cloud had a chance to sit down with Google Enterprise VP Amit Singh atCloudBeat 2011 to discuss Google's partner strategy. During the chat, Amit emphasizes that our partner strategy is a "top-three" concern for 2012. Google relies on partners like you to scale, and we're working on new ways to make sure that Google never competes with you.Read the article.
Adding Value with Google Apps Script
In this webinar, Saurabh Gupta, Developer Relations engineer, shares how Google Apps Script can help Google Apps partners build custom functionality, automate business processes, and bring additional value to customers. View the recording.Go
Google's visual refresh has been rolling out with the most recent launch being the New Look for Gmail. Many of you invest in and build your business around change management and user training, so we encourage you to switch your customers' domains to the new look using the one-time switch in the control panel and control the timing of when they see the new look. For training resources, email templates, customizable presentations and up-to-date information to help communicate the changes, go to the What's New site and the FAQ on the reseller resource site.
Increased Mobile Device Management options
You can now define mobile policies such as password requirements and roaming sync preferences on a granular basis by user group. Administrators also have the ability to see the mobile productivity within their organizations, complete with trends and analytics. Read more in this blog post.
Browse Google Apps Directory in Gmail
Gmail users can browse the entire Google Apps directory for their domain from within Contacts without having to search. This is especially useful when a user doesn't know the exact name or spelling of the person they're looking for. Just click "Directory" in the left sidebar from within Contacts in Gmail to get started. Here's a link to the help article for more information.
See a complete list of updates from recent weeks.If you no longer wish to receive these emails, click on the following link: Unsubscribe
вторник, 1 ноября 2011 г.
The gSocial - an event for Google partners, by Google partners
From: "Google Apps" <apps-solution-providers-noreply@google.com>Subject: The gSocial - an event for Google partners, by Google partnersDate: 28 October, 2011 5:53:23 AM GMT+04:00
Hello Oleg,
In case you haven't heard already, there is an exciting opportunity for you to meet and network with other Google Apps resellers and ISVs next month in Santa Clara, CA - the gSocial. The gSocial is being held on November 8th and 9th (in less than 2 weeks!), and being run for Google Apps partners, by Google Apps partners*. This is a unique, new event to help you grow the profitably for your Google practice by cultivating strong peer-to-peer relationships between Apps Marketplace vendors and resellers.
Attendance is being limited to the first 100 registrants, so visit www.gsocialconference.com today to learn more and register. I hope you will take this opportunity to meet and learn from other leaders in the Google Apps reseller channel and hear about strong complementary solutions from the ISV community.
*Note: This is not a Google-sponsored event.Google Apps Reseller TeamIf you no longer wish to receive these emails, click on the following link: Unsubscribe
пятница, 2 сентября 2011 г.
Building your Practice around Google Apps
From: "Google Apps" <apps-solution-providers-noreply@google.com>Subject: Building your Practice around Google AppsDate: 1 September, 2011 3:23:31 PM EDT
Hello Oleg,
This month, we are excited to bring you a number of resources that will help you grow your business, including a recorded webinar on building a practice around Google Apps and video testimonials of partners that have successfully done so. And we've got resources to help you position Google Apps with prospects and customers including content on mobile support, trusting Google with business data, and a Google Apps video to embed in your website. We also invite you to our weekly webinar on the reseller program and provide links to the latest feature updates.
Google Apps Reseller TeamBuilding a Web Practice around Google Apps
We recently delivered this webinar with Redmond Channel Partner for an audience of prospective Google Apps resellers. In it Jeff Ragusa walks through some of the ways our successful partners have built a practice around Google Apps and are driving customers toward 100% web.
New "reseller-friendly" Google Apps introductory video
We noticed that the short videos on our product website have links to our own sign up flow and reference our list pricing, making them awkward for our partner community to use. So we removed those elements in this Google Apps introductory video and now you can share it with prospects without causing confusion. It focuses on the value of the Google Apps suite, showing the power of messaging and collaboration for teams and businesses. Embed the video in your web site by copying the code.
Reseller video testimonials
Learn from other resellers why they decided to become Google Apps resellers and how they have built their business around Google products. Go to the Apps Reseller Program YouTube channel for these reseller stories.
A refresher on our great mobile support
Find the latest in mobile supportability for Google Apps on the Google Apps for Mobile page, and particularly Google Apps experience on Android devices. The mobile team has also made the Gmail for mobile app sharper and smoother on high-resolution phones, such as the iPhone 4m, and created a simple pull down and release option to refresh Message List. Stay update to date on the latest developments in mobile through the Google Mobile Blogand find more here about mobile updates for Google Apps.
Top 10 reasons why customers trust Google Apps with their business data
Be sure to check out this post by Adam Swidler (Senior Manager, Google Apps) covering the top 10 data protection and reliability advantages of Apps. Some great points in there to share with tentative prospects.Reseller Program Overview Webinar
Are you new to the Google Apps Reseller Program? Attend this webinar for an overview of the program and to review your new reseller tools and resources.
Attend: Every Wednesday, 12:00 pm PT / 3:00 pm ET
What's new in Google Apps
These webinars discuss the new features of Google Apps for Business. This webinar series is delivered monthly. See the presentations from past What's New sessions.
Register: Wednesday 9/7, 12:00 pm PT / 3:00 pm ET
Register: Thursday 9/8, 9:00 pm GMT+1 / 5:00 pm JT
Archives of the past trainings and webinars can be found on the Reseller resource site.
To see a full list of upcoming events, visit or subscribe to the Google Apps Partner Calendar.Offline Gmail, Calendar and Docs
Do work anytime, anywhere. Today, we announced that the Gmail Offline web app is now available, with Calendar and Docs Offline rolling out next week. To learn more and address customer questions and interests, we recommend you pilot the offline web apps. We'll post a FAQ on the reseller resource site that you can leverage to answer customer questions. In the meantime, please send any questions to announce@googleapps.com or contact your partner manager.
Gmail Preview Pane
This month, the Gmail team made significant changes to the Gmail preview pane that allows readers to view snippets of the message prior to opening up entire conversations. In order to quickly scroll through these messages, check out the Labs tab within your e-mail settings to choose between horizontal or vertical split views.
New Look Update in Google Apps
The new look in Google Apps has been available for a little more than a month, and you might be interested in this blog post from the Gmail team on the initial reaction. There are updates for Gmail, Calendar, and Google Docs List for the Rapid Release and Scheduled Release tracks. You can learn more about the release tracks on the What's New site. Find out how to try out the new look here.
Here are a few other highlights from recent weeks. See complete list
- Google Sites Page Level Permissions - New permissions allow site access to be delegated at a page level, allowing you or your customers to manage content in one place, and share customized pages.
- Google Speadsheets Charts in Docs - New chart types for documents and drawings have been added to provide more options for your customers to build reports for their clients and co-workers.
- Google Spreadsheets Easier Function Search - Auto-suggest box provides the name and syntax of the function you might be looking for and provides links to the revamped help pages.
Want to weigh in on these topics and connect with fellow Google Apps resellers and developers? Discuss on Buzz
понедельник, 15 августа 2011 г.
четверг, 11 августа 2011 г.
New Look and Changes to Your Google Apps Services
Dear Google Apps Admin,
Over the next months, Google is rolling out a new look and feel across its products, including Google Apps services such as Gmail, Calendar, Docs, and Sites. Following is information about the rollout and steps to take for your account.
How will the changes affect my Google Apps users?
We'll release interface updates on an ongoing basis, initially to consumers—with some services offering an opt-in/opt-out option for Google Apps users. For example, you can take a look at the new Gmail in progress by selecting a special Preview theme. Over the next months, the changes will become permanent for all users.
The rollout will follow the Google Apps Release Track process (learn more). Administrators can choose the Rapid Release track to adopt the new look at roughly the same time as consumers. Or they can choose the Scheduled Release track to receive changes later and take more time to prepare for the transition.
What's available now?
The new look is available in the following apps:
What do I need to do?
- Gmail: Consumer, Rapid Release, and Scheduled Release users can preview through a special theme
- Calendar: Consumer, Rapid Release, and Scheduled Release users can try out
- Documents List: Consumer and Rapid Release users can try out
We're very interested in what you think about think about the new look, and welcome your feedback!
- See what's new: We encourage you to preview the new look over the next few weeks to gain familiarity with upcoming changes. See the What's New site for instructions to try out the latest interfaces in Gmail, Calendar, and Docs.
- Review your current release track settings: Administrators who choose the Scheduled Release track will have more time after the Rapid Release date before changes become available to their users. Depending on your needs you may want to update the release track setting in your Google Apps control panel.
- Notify your users: On the New Look page of the What's New site, you'll find email templates, videos, and slide decks to help communicate the upcoming changes with your users.
How can I keep up to date?
On the Google Apps What's New site, you'll find information about the release process, the latest on the new look, and resources for you and your users.
Sincerely,
The Google Apps Team
Google Inc. | 1600 Amphitheatre Parkway | Mountain View, CA 94043
© 2011 Google Inc. Google and the Google logo are registered trademarks of Google Inc.
You have received this mandatory email service announcement to update you about important changes to your Google Apps account.
